It never stops to surprise me the nerve of some people who claim to know how to handle business and to be respectful Real Life company owners. LOL, really? And do their employees know about it too?!? You’ll have to read Summer’s post in full, plus the (hilarious) comments below by the protagonist self-proclaimed oppressed rich minorities…..
I know, I know… market’s are crashing, trust funds are not so safe anymore, the market is suspicious… so, its fair to steal in plain sight now too?? Furthermore, after fully admitting their own mistake they offer NO whatsoever solution to handle THEIR mistake? Plus, as a bonus, they decide to attack your integrity with great pearls as being racist, drunk, idiot and so on………. -_-
Are they kids hiding stolen candy?!? Surely, grown ups don’t behave like this. Plus, anyone clever enough to hold and sustain a company in the real world, under the economical crisis the World is in, surely will be able to come up with better arguments to defend their perspective, no?
Anyway, accusations have higher impact when presented with proofs, just saying.
ps: morons.
via Summer’s Way
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Follow Up on the story:
2010/11/19 – marketing-lesson-nr-185-how-not-to-treat-a-customer
2010/11/20 – new-chapter-in-the-fraud-by-hivaoa-holdings
Respected Sir
An apology was offered to Ms. Wardhani to which she refused completely.
If a human is not allowed to make error, I guess you all are god then, even when you make typos, its forgiven because human error is not allowed.
Regards
Siddhart Sohmers
Mr. Siddhart,
I recognize your apologies and thank them, for I though they were well-intentioned… but I can not neglect the constant and escalating insults put forth after aforementioned apology. So yes, its quite understandable Mrs. Wardhani doesn’t accept them… after all its hard to accept apologies when you’re being insulted in the process!
I’m quite aware of Human errors, so don’t patronize me about it. We’re all Humans, we all make mistakes and none of us will ever be anything close to a god. What can make us better Humans is our ability to recognize our mistakes and our will to correct them (something your company desperately needs to learn after displaying an appalling lack of business ethics during the last few days).
And because I know you won’t take my word for it, I leave an example of what GOOD BUSINESS PRACTICE should be:
http://www.enterprisenation.com/detail/Business_101_Developing_customer_relationships/3787/1.aspx
Please, read it. You may learn and correct several flaws in your business behavior and, ultimately, that will yield you better long terms financial results to your company (because that seems to be all you care about).
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In case you don’t have the time to improve your business skills, I leave you just two lines of the above link:
# follow the golden rule of customer service: under-promise and over-deliver
# deal with complaints effectively and offer to make things right with a refund or replacement product
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Do I even need to spell where you went wrong and what you should feel obliged to do?
Sincerely,
Petros
All this because of 3.750L$ that I only spent because Hivaoa Holdings informed me wrongly. In spite of your public excuses (that I accepted, go back to my reply and you will see that – or ask for explanations if you didn’t understood what I wrote) why don’t you just give my money back and let me move on with my Second life, huh ? For God’s sake, we’re speaking about 16 dollars -according to your boss, he’s a very rich man, I’m sure this is peanuts for him and for me well, no doubt it’s a significant amount for me to spend in a game…